From
initial setup through ongoing marketing support, the BookLetters
team works with you to ensure you are getting the maximum benefit
from your BookLetters investment.
BookLetters setup is fast, easy and tailored to your library's
needs. The BookLetters design team works closely with you to
get your BookLetters program up and running quickly and successfully.
You can start with one simple website link to e-newsletters,
awards and bestsellers and then move to more customized offerings.
Regardless of where you start, BookLetters is designed to grow
with your marketing and public relations plans.
Our goal is to give you the tools you need at your fingertips
. Out Tool Kit design is intuitive, but staff can get a “refresher
course” on virtually any detail of Web page or e-newsletter
creation or editing with the InfoPac, our online documentation.
If you need help, contact us using the help desk banner on the
Tool Kit, e-mail or by phone. We pride ourselves on quick and
friendly customer support.
Beyond technical support, BookLetters provides you with marketing
support. Our Marketing Programs Coordinator does an Annual Review
with all customers, helping to identify new ways to use BookLetters
tools to enhance your library's marketing program. The bi-monthly
e-newsletter for customers - Pacesetter - includes tips and examples
of marketing ideas, helping to share best practices among all
BookLetters users.
The Tool Kit page includes a Suggestion Box. From authors you’d
like us to add to the Author Directory to technical enhancements
that would make BookLetters easier to use, the suggestions we
get from our customers drive the work that we do. We don’t
just listen: we act!
